It’s much easier to forgive them who know not what they do.
On some occasions, and in some organizations, the left hand and right hand truly do not know what the other is doing. You have to fill out a form to wait in a line to fill out another form — and if the process can’t meet its own deadline, well, that’s just tough, isn’t it?
Other places — other people — know exactly what they’re doing.
Perhaps the first kind are just trying to sleep through the day, but the other kind make you wonder how they sleep at night.