Among the many lines that stuck with me from Too Big to Fail, one keeps lingering.
As I remember it, it’s something like this: You’re a really smart guy, but you’re running a totally messed-up system.
Smarts are flashy, but systems have a way of winning out over the long run. When you don’t know what you don’t know, you’ve probably got a design problem more than a raw IQ problem.
Are your systems as smart as they need to be? Are they outsmarting you?