Where’s the best place to intervene in a system?
Do you respond to the person in need, or do you work in the office that might alleviate the crisis that’s creating the need?
The most efficacy — and satisfaction — is usually found by balancing the two. We can’t ever forget that we’re dealing with real people, and there’s a certain bond that comes from serving meals to the hungry.
But hunger is a symptom of something that’s broken in society, and it can’t be solved by serving meals. Sooner or later, we’ve got to get cooking in the policy shop.